Your Care Hub is a family owned and operated Disability Service provider offering support 24/7 in the community, and at home, at times convenient to you, including short-term accommodation and assistance (STA/Respite), support coordination, day programs or after-school activities. We have options that are designed to provide you with the supports that you need.

Your Care Hub is a family business that aims to provide supports that promote, uphold, and respect individual rights to freedom of expression, self-determination, and decision-making. We service the Moreton Bay region and surrounds and are looking for opportunities to expand to the greater regions of Brisbane. Our participants have a range of needs across the physical, intellectual, and psychosocial between the ages of 7 years and older.

OUR PURPOSE

To provide lifelong learning and development with the participants goal in mind.

OUR MISSION

In humility, value others above yourselves not looking to your own interests but each of you to the interest of others.

Philippians 2:3-4

Your Care Hub takes a strengths-based, person-centred, holistic approach to care and support, where the participant or their advocate is primary to the decision-making process. Our team will ensure that services are managed with respect and in consultation with participants. When dealing with our stakeholders, we will:

• treat people with respect
• treat individuals courteously, fairly and without discrimination
• inform participants of their rights and responsibilities through our orientation process, Easy Read documents and handbooks
• protect personal information
• involve participants in any decisions regarding the services they access
• assist participants in connecting with other services, if needed
• inform how to provide feedback on our services
• ensure participant safety and undertake practices that prevent injury
• assist participants in accessing and using our services
• comply with signed service agreements
• inform participants of their rights and responsibilities
• arrange for an interpreter or other language services, if required
• respect individual views, opinions, personal circumstances and cultural diversity
• provide advice and options regarding other supports and services that may be available
• ensure staff have the appropriate skills and competencies to meet participants needs
• treat everybody with dignity, fairness and respect, without discrimination or victimisation
• advise how complaints can be made and provide information on how we will respond to that complaint
• provide support and care that recognises and acknowledges individual preferences, choices, interests and capability
• support the right for participants to receive quality care in an appropriate environment which promotes participation
• provide services that meet, or exceed, relevant industry standards such as the NDIS Practice Standards and Quality Indicators, NDIS Rules, and their Charter of Rights.

Our team will provide quality supports or services to participants and their family and advocate. To enable us to do this, we request that all participants: provide complete and accurate information about themselves and their situation explain any changes in their health:
 

• provide complete and accurate information about themselves and their situation
• explain any changes in their health
• inform their Staff if they can’t keep an appointment or commitment
• complete consent forms so that we can work with an advocate (if applicable)
• act respectfully and safely towards other people using the service and towards our front-line Staff
• provide feedback about the service and advise how services could be improved
• report back to us if unhappy with our services, or if there is any matter of concern.

Support Work

Easing The Pressure On You

• Support Coordination
• Short-Term Accommodation and Assistance (STA/Respite)
• Engaging Day Programs
• After School Activities

At Your Care Hub our purpose is to provide lifelong learning and development with the participants goals in mind.

That means that we've designed our NDIS disability supports around you.

Through Your Care Hub at The Lake House, our support coordinators can help to review your plan and help you understand what NDIS funding is available to you so that you can make the most of the options that are designed to help participants meet their goals.