Youth Support Program

Anglicare North Queensland’s Youth Support Program is a voluntary service which provides a free and confidential service to young people between the age of 12 – 21, who are at risk of:

• Disconnecting from their family/community or support networks
• Disengaging from school, training and/or employment
• Harm (including self-harm)
• Homelessness

Access Support

Access Support is short term and provides moderate intensity support to young people and their families to meet a targeted need.

Key Components of Access Support include:

• Conducting initial immediate needs assessment to identify needs and the assistance a young person may require to help avoid escalation of the presenting issues
• Conducting personalized risk assessments
• Identifying the most appropriate assistance and supports available in accordance with a young persons level of need and circumstances
• Providing young people and their families with information on available and relevant services and resources
• Facilitating referrals and providing advocacy where needed, to assist young people to access relevant mainstream and specialized services e.g. drug and alcohol, education, mental health and Centrelink homelessness services
• Facilitating practical support until appropriate referral is completed

Case Management

The role of Anglicare NQL’s Case Management Services is to deliver effective, coordinated and integrated responses to young people with high-level, multiple and complex needs. This involves integrating case management responses for young people across a number of service providers.

Key Components of Case Management Support include:

• Undertaking comprehensive needs and strengths assessments with young people, including initial ongoing risk assessments and safety planning
• Developing support plans with young people which aim to strengthen the support structures around them, including family supports and to further develop their own capabilities and increase their capacities
• Providing practical assistance, advocacy and interpersonal support and safety planning as needed
• Facilitating supported referrals to access specialist services including drug and alcohol, mental health, housing services, legal services, domestic and family violence support in addition to general health services
• Working collaboratively with other service providers to meet the needs of young people
• Working with other agencies to improve local service delivery

Outcomes

Anglicare’s Youth Support Model aims to deliver four key outcomes.

The key outcomes being that young people:

• Experience positive relationships with their family and community
• Are engaged in education, training and/or employment
• Lead healthy and violence free lives
• Have safe and stable places to live